eForte partners with outsourcing providers and shared service centers to modernize how they deliver support at scale, applying Velocity AI to accelerate delivery, Agentic Orchestration to automate routine work, and a Foundational Data Layer to keep client data secure and organized across large, distributed teams.
Our team partners with outsourcing providers and shared service centers to scale delivery without scaling headcount at the same rate.
years of experience in BPO and shared services technology
13+
transactions processed annually across systems eForte has helped build
40M+
reduction in average handling time for clients using our automation tools
40%
Ticket triage agents
classify and route incoming requests to the right team automatically.
Quality monitoring agents
analyze interactions at scale to flag compliance and quality issues.
Knowledge assistant agents
help agents find answers instantly instead of searching multiple systems.
Client reporting portals
give clients real-time visibility into service metrics without manual reports.
Omnichannel support platforms
unify voice, chat, and email into a single agent workspace.
Automated onboarding
streamline setup for new clients and new hires alike.
Unified workforce analytics
consolidate performance, attendance, and productivity data into one view.
ERP & CRM integrations
connect shared service platforms with client systems for seamless data exchange.
Secure multi tenant architecture
support many clients on shared infrastructure without compromising data separation.
01
Delivered intelligent automation reducing average handling time significantly for a multi client BPO provider.
02
Built quality monitoring systems analyzing interactions at a scale no manual team could match.
03
Established secure, multi tenant platforms supporting dozens of enterprise clients simultaneously.
04
Proven expertise in SOC 2- and ISO aligned client data handling.
eForte maintains ISO 27001 and SOC 2 Type 2 certifications, with architecture practices designed specifically for multi tenant environments where client data separation and auditability are non negotiable.
The SOC 2 Type 2 certification is provided to organizations that demonstrate stringent security protocols over an extended period of time.
Our ISO 27001 certification means enhanced security to protect data, reduced risk for business operations, and an increased ability to respond to evolving security threats.
eForte has achieved compliance with the NIST AI Risk Management Framework, demonstrating strong governance, risk management, and transparency in the design and deployment of AI systems.
Oddysee
Oddysee is the platform to automate the licensing process for domains that require a lot of documentation/plans. It has a documentation module with pre-written templates of documents to choose from.
Dostpay
Dostpay is a 21st century mobile based 'Digital Banking Payments platform' which gets easily integrated with the core banking platform and gives the end user power of Digital banking.
Partner with eForte's experts to explore your idea or product and discover how Velocity AI, Agentic Orchestration, and a robust Foundational Data Layer can accelerate innovation and business impact.
